VPN Configuration Guide for Apollo Group TV

Our VPN Configuration Guide is a quick, affordable fix for internet throttling, restoring Live TV and VOD in minutes. Simple setup, unlimited devices, and lowest priced link $2.19 USD/month (2-year plan)—it ensures stable, enhanced connection even without throttling. 100% effective—Guaranteed!

    Download and Configure IPVanish

    Download and Install:

    • Step 1: Using the discounted link on your phone or computer.

    Sign Up for IPVanish

    • Step 2: On any streaming device, Search and download “IPVanish.” (Can use voice prompt or Search for Apps)

    IPVanish Application

    Properly Configure IPVanish for IPTV:

    • Step 1: Open the IPVanish app and log in.
    • Step 2: Select ‘Settings / Gear Icon‘ (bottom right of screen)

    Settings Icon

    • Step 3: Under ‘Split Tunneling’ Disable, ‘Split Tunneling‘
    • Step 4: Under ‘Connection’ Select VPN Protocol and Select OpenVPN
    • Step 5: Enable, ‘Scramble‘ mode (just below the VPN Protocol Option)

    Then, Select ‘Back’ to take you to main screen of the IPVanish Application. (continue below to set location)

    VPN Protocol Options

      • Step 6: Select, ‘Location / Map Icon‘ (Bottom left of main screen).

      Change Location

      • Step 8: Search by CITY -> TORONTO; Alternatively Go to, ‘Countries‘. Choose ‘UNITED STATES‘
      • Step 9: Connect to Toronto or United States. (top left of main screen will show, ‘CONNECTED’)

      Select United States

      Connected

      • Step 10: Click, ‘Home‘ Button (on remote) and Open Apollo Group TV or Startup Show. *Recommend within application (Apollo or Startup) Settings, then, Clear Cache.

        *Any issues – Contact Us, we guarantee this will by bypass any issues impacting your connection to work.

        Basic Troubleshooting:

          • Disconnect and Reconnect: to a “United States” server for the best connection. This often places you on a closer, faster server. If only VOD isn’t working, try the “Toronto” location.
          • Check for VPN Compatibility: If Apollo shows “VPN use forbidden,” ensure you’re connected to a U.S. server or switch to a compatible network.
          • Enable Auto-Reconnect: Activate this setting to avoid interruptions if the VPN connection drops.
          • Restart Devices: Periodically reboot your streaming device and router to clear cache and refresh connections.
          • Update Your VPN App: Keep auto-updates enabled or manually update regularly for smooth performance.
          • Run a Speed Test: Check performance with the VPN on; confirm stable speeds and verify the connected server location (e.g., “United States” in the app).
          • Find the App Easily: Use your device’s voice search (e.g., say “IPVanish”) to locate and launch the app quickly.

          Following these steps will improve streaming quality, enhance privacy, and even unlock U.S. content on apps like Netflix, offering a broader selection than in Canada.

        Advanced IPVanish Troubleshooting:

        Ensure Split-Tunneling is Off

        • Traffic Consistency: Disabling split tunneling ensures all app traffic routes through the VPN, preventing conflicts or bypassed connections.
        • DNS Conflict Prevention: Split tunneling can cause DNS leaks by routing some traffic through ISP DNS servers, disrupting Apollo TV.

        Switch Protocols

        If OpenVPN isn’t resolving the issue for some users:

        • Try IKEv2 or WireGuard (depending on their compatibility and performance).
        • WireGuard is particularly lightweight and may perform better in restrictive network conditions.

        Verify DNS Settings

        • Switch to a Public DNS:
          • Recommend users set their device to use Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1).
          • Sometimes ISP DNS servers interfere with VPN traffic.
        • Enable IPVanish’s DNS Leak Protection in the app settings to prevent DNS issues.

        Firewall and Router Settings

        • Check ISP Restrictions:
          • If their ISP is known for aggressive VPN throttling or blocking, suggest testing with a mobile hotspot or another internet connection to isolate the issue.
        • Router-Level VPN:
          • Configure IPVanish directly on their router (if supported) to avoid conflicts at the device level.

        Test Alternate Ports

        • Many VPN connections are blocked because of default ports. IPVanish allows users to:
          • Use a Custom Port: Test ports such as 443 (HTTPS) or 1194 (default OpenVPN).
          • Enabling Scramble often helps in restrictive environments, but manually setting a specific port can sometimes resolve persistent issues.

        Reset App Configuration

        • Reinstall the IPVanish App:
          • Ensure the app is the latest version and reset its settings to default before reapplying recommended settings (Scramble, OpenVPN, etc.).
        • Clear Network Settings:
          • For iOS users, resetting network settings under Settings > General > Reset > Reset Network Settings can fix hidden configuration issues.

        Check Network-Level Blockages

        • Some networks (e.g., corporate or university Wi-Fi) block VPNs entirely:
          • Use Mobile Data: If Wi-Fi isn’t working, switch to a mobile connection.
          • Test Hotspot Mode: Use a different device as a Wi-Fi hotspot to bypass restrictive networks.

        Advanced Settings in IPVanish

        • Reconnect Automatically:
          • Enable the “Always-on VPN” or Auto-Reconnect feature in IPVanish to maintain stable connections.
        • Kill Switch:
          • Ensure the kill switch is enabled to prevent sudden disruptions during streaming.

        Confirm Internet Throttling:

        What is Internet Throttling?

        Internet throttling happens when your ISP slows down your internet speed, often during high-demand activities like streaming. ISPs won’t admit to this practice, but it can happen at any time and cause buffering or interruptions. A properly configured VPN bypasses this hidden throttling for a smoother viewing experience.

        Confirm Internet Throttling

        Running a detailed speed test within the Apollo Group TV application can often detect throttling. However, in some cases, the issue may occur higher up the network chain, making it less obvious through local testing. 

        Open Your Streaming App (e.g., Startup Show or Apollo Group TV).

        Navigate to Settings > Launch Speed Test (DETAILED)

        Results:

        Live TV Server; and VOD Server will be listed; and the coloumn to the right, Download Speed will show for each category.

        • If the download speed for Live TV or VOD shows “0” or is significantly low (under 5 mbps)
        • If you see a “Bad IP” message.

        These indicators confirm throttling on your connection (network).

        Internet Throttling

        Compare Compatible VPNs

        Recommended VPN: IPVanish

        For the best streaming experience, we recommend IPVanish. Not only is it affordable with our exclusive discount, but it also provides optimal settings for streaming, including customizable protocols like OpenVPN and Scramble mode to reduce buffering. These specialized streaming specific features are NOT available on other VPNs.

        *IPVanish allows unlimited simultaneous connections, so you can secure multiple devices with one account! Price is $2.19 USD per month on a two year term – this is the lowest price you will find online. 

        VPN Compatibility

        Not all VPNs work well with streaming services like Apollo. Some can cause connection issues, buffering, or even block access. Based on our testing, here are the VPNs most compatible with Apollo, offering reliable streaming without interruptions.

        IPVanish; Surfshark; NordVPN

        Feature Comparison

        Each VPN’s specs are outlined below, emphasizing streaming support for each:

        IPVanish

        • Simultaneous Connections: Unlimited.
        • Server Locations: 2,000+ servers in over 75 locations.
        • Streaming Support: Optimized servers for reliable, smooth streaming with options to adjust protocols.
        • Data Encryption: 256-bit AES encryption with customizable protocols (e.g., OpenVPN with Scramble).

        Surfshark

        • Simultaneous Connections: Unlimited.
        • Server Locations: 3,200+ in 65 countries.
        • Streaming Support: Limited servers optimized for streaming, can sometimes require extra configuration.
        • Data Encryption: 256-bit AES encryption.

        ExpressVPN

        • Simultaneous Connections: 5.
        • Server Locations: 3,000+ in 94 countries.
        • Streaming Support: High-speed servers specifically optimized for streaming.
        • Data Encryption: 256-bit AES encryption.

        NordVPN

        • Simultaneous Connections: 6.
        • Server Locations: 5,000+ in 60 countries.
        • Streaming Support: Moderate support, may need additional setup for best results on some devices.
        • Data Encryption: 256-bit AES encryption.

        Price Comparison

        We’ve compared pricing for top VPNs to ensure you get the best value for streaming:

          • IPVanish
            • Starts at $2.19 per month with the exclusive discount.
            • Best Value: Provides strong streaming performance with customizable protocol options like OpenVPN with Scramble.
            • Simultaneous Connections: Unlimited — ideal for multiple devices and households.
            • Overall: Affordable, flexible, and fully optimized for smooth streaming. Clear choice for cost-effective and reliable streaming.
          • Surfshark
            • Starts at $5.39 per month (for the best version).
            • Good Value: Reasonably priced with solid streaming support, though may need additional setup.
            • Simultaneous Connections: Unlimited — suitable for multiple devices, but with fewer streaming-specific optimizations.
          • ExpressVPN
            • Starts at $6.67 per month.
            • Premium Price: Known for high speeds and optimized streaming servers, but costly compared to other options.
            • Simultaneous Connections: Limited to 5 — less flexibility for households with multiple devices.
          • NordVPN
            • Starts at $7.09 per month (for the best version).
            • Balanced Option: Offers solid privacy features but fewer optimizations specifically for streaming.
            • Simultaneous Connections: Limited to 6, which may restrict multi-device setups.
          Email

          help@apollotvsupport.com

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